Terms & Conditions

Last updated: 5 January 2026

These Terms and Conditions ("Terms") govern the use of the website voltmobility.com and all consulting, planning, supply, installation and support services provided by VoltMobility ("VoltMobility", "we", "us", "our"). By accessing our website, requesting a consultation, or entering into a service agreement with us, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. About VoltMobility

VoltMobility is an electric mobility consultancy registered and operating in the Netherlands, supporting businesses and drivers with electric vehicle consulting, fleet electrification planning, charging equipment supply, and charging infrastructure guidance.

2. Services

VoltMobility provides the following categories of services:

• Fleet electrification consulting and transition planning;
• Supply and procurement of Level 2 and DC fast charging equipment;
• Route and energy usage analysis and optimisation;
• Charging infrastructure installation coordination;
• Ongoing monitoring, maintenance and technical support services.

The specific scope, deliverables, timelines, and fees for each engagement are defined in a separate written proposal or service agreement signed by both parties. In the event of any conflict between these Terms and a signed service agreement, the signed service agreement shall prevail.

3. Quotes, Proposals and Contract Formation

All quotes and proposals provided by VoltMobility are valid for 30 days from the date of issue unless otherwise stated. A contract is formed only upon written confirmation (including email acceptance) of the proposal by both parties or upon commencement of the services. Estimates regarding project duration and cost are made in good faith based on the information available at the time and may be adjusted where site conditions, electrical infrastructure, permitting requirements, or client-requested changes so require. Any material change to scope will be confirmed in writing before additional costs are incurred.

4. Client Obligations

The client agrees to:

• Provide accurate and complete information regarding their site, vehicles, energy usage and operational requirements;
• Grant VoltMobility and its subcontractors reasonable access to premises for site assessments, installations and maintenance;
• Obtain, or cooperate in obtaining, any permissions, permits or approvals required from landlords, building owners, grid operators or authorities;
• Ensure the safety of work areas and disclose any known hazards on site;
• Make payments in accordance with the agreed payment schedule.

5. Prices and Payment

All prices are quoted in euros and are exclusive of VAT and other applicable taxes unless expressly stated otherwise. Unless otherwise agreed in writing, invoices are payable within 14 days of the invoice date. Late payments may incur statutory commercial interest as provided under Article 6:119a of the Dutch Civil Code, and we reserve the right to suspend services or deliveries until outstanding amounts are settled. Equipment supplied remains the property of VoltMobility until paid in full.

6. Delivery, Installation and Risk

Delivery times for charging equipment are estimates and depend on manufacturer availability. Risk in supplied equipment passes to the client upon delivery to the agreed site. Installation work is performed in accordance with applicable Dutch and EU technical and electrical safety standards, including NEN 1010 where relevant. Upon completion, the client is responsible for the safe operation and appropriate use of installed equipment.

7. Warranties

• VoltMobility warrants that consulting and planning services will be performed with reasonable professional skill and care.
• Charging equipment is covered by the manufacturer's warranty; we will reasonably assist clients in asserting warranty claims.
• Installation workmanship is warranted for 24 months from completion, covering defects arising from faulty workmanship.

The warranty does not cover damage caused by misuse, unauthorised modification, accidents, neglect, abnormal operating conditions, or force majeure events.

8. Intellectual Property

All content on this website, including text, graphics, logos, and design, is the property of VoltMobility or its licensors and is protected by intellectual property laws. Reports, analyses, planning documents and other deliverables prepared for a client are licensed to that client for its internal business use. VoltMobility retains ownership of its pre-existing methodologies, tools, templates and know-how.

9. Limitation of Liability

To the maximum extent permitted by Dutch law:

• VoltMobility's total aggregate liability under any agreement is limited to the amount paid by the client for the services in the three months preceding the event giving rise to the claim, or €10,000, whichever is lower;
• VoltMobility is not liable for indirect, incidental, or consequential damages, including loss of profit, loss of business, or loss of data;
• Nothing in these Terms excludes liability for intent, deliberate recklessness, death, or personal injury caused by negligence, or any liability that cannot lawfully be excluded.

10. Privacy and Data Protection

VoltMobility processes personal data in accordance with the EU General Data Protection Regulation (GDPR) and the Dutch GDPR Implementation Act (Uitvoeringswet AVG). Details of how we collect, use, and protect personal data are described in our Privacy Policy. For any data protection requests — including access, rectification, erasure, restriction of processing, data portability, or objection — please contact us at [email protected] or by post at VoltMobility, Keizersgracht 284, 1016 EV Amsterdam, Netherlands. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

11. Cookies

Our website uses cookies to improve your experience and analyse traffic, as described in our Cookies Policy. You may manage your cookie preferences at any time via the consent banner or your browser settings.

12. Force Majeure

VoltMobility is not liable for failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to natural disasters, war, strikes, pandemics, government restrictions, supply chain failures, or interruptions to the electricity grid or utility supply.

13. Termination

Either party may terminate a service agreement for material breach that remains uncured 14 days after written notice. Upon termination, the client shall pay for all services performed and expenses incurred up to the termination date. Provisions that by their nature should survive termination (including intellectual property, liability, and governing law provisions) shall survive.

14. Amendments

We may update these Terms from time to time. The version published on this website at the time of your use or of contract formation applies. material changes affecting existing agreements will be communicated in writing.

15. Governing Law and Disputes

These Terms and all agreements with VoltMobility are governed by the laws of the Netherlands. Disputes shall be submitted to the competent court in Amsterdam, the Netherlands, unless mandatory consumer protection law grants consumers the right to bring proceedings in their place of residence. Consumers may also use the EU Online Dispute Resolution platform where applicable.

16. Contact

For questions regarding these Terms, please contact VoltMobility at [email protected] or by phone at +31 20 123 42 88.